Help Center

Last updated:

Welcome to the Field and Reel Help Center. Think of it as the tackle box for your order: every tool you might need is in here, sorted into compartments so you can grab the right one fast. Each topic below gives you a short summary of how things work and links to the full page with the details. If you cannot find what you need, our support team replies to every email within 1 business day at [email protected].

Help at a glance

  • Printing: 2–5 business days, because every item is made to order.
  • Shipping: free to the US, Canada, Australia and New Zealand.
  • Changes: within 12 hours of ordering, before printing starts.
  • Returns: 60 days from delivery, for any reason.
  • Refunds: received within 7 calendar days of approval.
  • Support: reply within 1 business day.

1. Quick answers

These five questions make up most of our inbox. If one of them is yours, the answer is right here.

  • Where is my order? Printing takes 2–5 business days, then we email a tracking link. Check any time on Order Tracking with your order number and email.
  • Can I change my size or the name on my shirt? Yes, within 12 hours of ordering if printing has not started. Email us right away with the order number and the exact change.
  • The size is wrong. Can I exchange it? Yes, within 60 days of delivery. You send the item back, and we print and ship the new size free.
  • Something arrived damaged or misprinted. Send photos within 60 days of delivery. We reprint for free or refund you, usually without needing the item back.
  • When will my refund arrive? Within 7 calendar days of approval, on your original payment method.

2. Orders

Every Field and Reel item is printed after you order it, in the design, style, colour and size you choose. Your order confirmation email lists everything we will print, including personalization text, so read it carefully as soon as it arrives. If anything is wrong, you have 12 hours to fix it before the order may go to print. Group orders for tournament teams, clubs and hunting camps work best as a single order, so all the shirts are printed together.

  • Cancel or Change an Order: the 12-hour window, what can be changed and how refunds for cancellations work.
  • FAQs: quick answers about orders, duplicates and group orders.
  • Terms of Service: the full agreement that applies to your order.

3. Shipping and delivery

Shipping is free to the United States, Canada, Australia and New Zealand, with no minimum order. After printing, transit usually takes 3–7 business days within the US and 6–12 business days to the other three countries. Orders to Canada, Australia and New Zealand may attract import charges collected on arrival. If a parcel is late, lost or arrives damaged, we replace it or refund it in full.

  • Shipping & Delivery: costs, timelines by country, address accuracy, customs and lost parcels.
  • Order Tracking: check your order status and learn what each status means.

4. Returns and exchanges

You have 60 days from delivery to return or exchange any item, for any reason, including personalized items. For damaged, defective, misprinted or wrong items, we cover all costs and usually do not need the item back. For change-of-mind returns and exchanges, you pay postage back to us and we ship the exchange free. Always contact us first for a return authorization; returns sent without one can take weeks to identify.

5. Refunds

Refunds go back to your original payment method and are received within 7 calendar days of approval. Approval happens when a return is inspected (within 2 business days of arrival), when a photo claim is accepted, when a lost parcel is confirmed or when a cancellation is confirmed. We never charge restocking fees.

  • Refund Policy: what is refunded in each situation, partial refunds and currency conversion.

6. Payments

Payment options are shown at checkout, and each option displayed there is live and processed by an established payment provider. Prices are in US dollars. Your card details never reach our systems. If a payment is declined, the bank is usually the quickest place to find out why.

7. Products and sizing

Our shirts, hoodies and gifts are casual apparel with fishing and hunting designs. We do not claim sun protection, waterproofing or safety functions. Fit varies by garment style: hoodies run roomier than tees, women’s cuts are narrower, and youth sizes are a separate range. Measuring a garment that already fits you is the most reliable way to choose.

8. Personalization

Personalized designs print the name, crew, boat name or date you type, exactly as typed. Type it in a notes app first, check it, then paste it in. Use one line per person for group orders. We do not print other organisations’ logos or registered names without permission. If we print something different from what you entered, the reprint is on us.

9. Account and privacy

You can check out as a guest or create an account to see past orders and save addresses. We use your information to make and deliver your order, provide support and prevent fraud, and we never sell it. You can ask for a copy, a correction or deletion at any time.

10. Copyright and trademarks

Our designs are original to our store or licensed for our use. If you believe something on our site uses your work or your mark, tell us and we will review it promptly.

11. Help for common situations

Common situations and what to do
Situation What to do Time limit
Wrong size or name entered Email us with the order number and the change 12 hours after ordering
Need the order by a specific date Email before ordering with your country and date Order 3 weeks ahead in the US, 4 weeks elsewhere
Parcel stuck in tracking Contact us with the order number After 7 business days without an update
Item damaged or misprinted Send photos of the item, close-up and label Within 60 days of delivery
Size does not fit Request an exchange Within 60 days of delivery
Changed your mind Request a return Within 60 days of delivery

12. Guide: planning a crew or tournament order

  1. Fix the date. Count back three weeks for US delivery or four weeks for Canada, Australia and New Zealand. That is your latest comfortable order date.
  2. Choose one design and one garment style. Mixing a tee for some and a long sleeve for others is fine, but agree on the design so the crew matches.
  3. Collect sizes properly. Ask each person to measure a shirt that fits them, rather than guessing. Share our Size Guide link in the group chat.
  4. Collect names in writing. Get each name exactly as it should be printed: nicknames, capitals and spelling. A shared list avoids the “I thought it was Mike, not Mikey” moment.
  5. Place one order. One line per person, one checkout. Items printed together match best and usually ship together.
  6. Check the confirmation. Read every name in the confirmation email within 12 hours, while changes are still possible.

13. Guide: choosing a gift for an angler or hunter

If you are buying for someone else, three questions narrow things down quickly. First, what do they chase? A walleye fan and a saltwater angler appreciate different designs, as do a duck hunter and an elk hunter. Second, what do they actually wear? Many outdoors people live in hoodies from October to April and tees the rest of the year. Third, do you know their size? If not, check the tag on a shirt they wear often, or choose a mug or tumbler from Gifts & Drinkware, which needs no size at all. Remember that the recipient can exchange a shirt within 60 days of delivery, and exchanges ship to them, so a size guess is not a disaster.

14. Guide: making a print last

Most print wear comes from heat and friction. Turn shirts inside out before washing, use cold water and a gentle cycle, and skip bleach and fabric softener. Tumble dry on low or hang to dry. Never iron directly over the print; if you must iron, do it inside out. Fish slime, sunscreen and insect repellent can mark light colours, so rinse the spot with cold water before it dries. Store hoodies folded rather than on a hanger to keep the shoulders in shape. Drinkware with printed designs may be hand-wash only; the product page tells you.

15. Guide: ordering from outside the United States

Customers in Canada, Australia and New Zealand get the same free shipping, 60-day returns and 7-day refunds as US customers. Three things are worth knowing. Delivery takes longer, typically 8–17 business days in total, so order early for gifts and trips. Prices are in US dollars, so your bank converts the charge and may add a small fee. And your country may collect import duties or GST when the parcel arrives; that charge is paid by the recipient and is not part of our checkout total. When something goes wrong with an international order, photos are usually all we need, so you rarely have to post anything back across the border.

16. Before you contact us: a quick checklist

  • Your order number from the confirmation email.
  • The item, style, colour and size the question is about.
  • Photos if something is damaged, misprinted or wrong, including the shipping label.
  • The tracking number and current tracking status for delivery questions.
  • What you would like us to do: exchange, reprint, refund, change or answer.

17. Still need help?

Email [email protected] or submit a ticket, and include your order number, photos if something is damaged, and what you would like us to do. We reply within 1 business day. Our Contact Us page lists what to include for each kind of question.