Cancel or Change an Order
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Ordered a medium when you meant a large? Typed “Big Bass Bandits” when the crew voted for “Big Bass Bros”? Shipped a birthday hoodie to your old address? This page explains how to cancel or change a Field and Reel order, how long you have, what we can and cannot change, and what happens to your money. Because every item is printed to order, timing matters more here than in a store that ships from a shelf: once your item has been printed, it is yours. Write to [email protected] as soon as you notice a problem, and we will reply within 1 business day.
Cancellations and changes at a glance
- Window: 12 hours after you place your order, as long as printing has not started.
- How: email [email protected] with your order number and the change you need.
- What we can change: size, colour, garment style, personalization text, quantity, shipping address, or cancel the whole order.
- Cost: free within the window.
- Refund for a cancellation: received on your original payment method within 7 calendar days after we confirm the cancellation.
- After printing or shipping: use our 60-day Returns & Exchanges Policy.
1. The 12-hour window, and why it exists
You can cancel or change your order within 12 hours of placing it, provided printing has not yet started. Printing is the point of no return: once ink is on a shirt, the shirt cannot be unprinted, resized or recoloured. Most orders enter the print queue within a day, which is why we keep the window short and clear. If your request arrives within 12 hours, we pull the order from the queue and confirm the change by email.
If your request arrives after 12 hours, we still check. Sometimes an order has not been printed yet, especially over a weekend, and if we can make the change we will. We will not promise it, though, and if the item has already been printed, the returns policy applies once it is delivered.
2. How to request a cancellation or change
- Email [email protected] or submit a ticket with the subject “Change order” or “Cancel order” followed by your order number.
- Say exactly what you need: for example, “Change line 2 from Navy L to Sport Grey XL” or “Change the name on the back from JIM to JIMMY”.
- Send the request from the email address you used at checkout, or include the billing name and postcode, so we can confirm it is your order.
- Wait for our confirmation email. Your order is not changed until we confirm it. If you do not hear from us within 1 business day, check your spam folder and then write again.
Please do not place a second order to “replace” the first one without telling us. Two orders mean two print jobs, and the first one may still be printed and shipped.
3. Changes we can make within the window
| Change | Possible within 12 hours? | Notes |
|---|---|---|
| Size | Yes | Check the Size Guide first so you only change once. |
| Colour | Yes | The new colour must be offered for that design. |
| Garment style (tee, long sleeve, hoodie) | Yes | If the price differs, we charge or refund the difference. |
| Personalization text | Yes | Send the full new text exactly as it should be printed. |
| Quantity | Yes | Reducing quantity is refunded; adding items is best done with a new order. |
| Shipping address | Yes, until the parcel ships | Must be in the US, Canada, Australia or New Zealand. |
| Different design | Cancel and reorder | We cancel the item and you order the new design. |
| Cancel the whole order | Yes | Full refund within 7 calendar days of our confirmation. |
4. Personalization changes
Personalized items are where most change requests come from, and where the clock matters most. Before you check out, the cart shows the text you entered; your order confirmation email shows it again. Read it out loud once, letter by letter. Capital letters, spaces, apostrophes and numbers are printed exactly as typed, so “Lake Erie 2026” and “LAKE ERIE ’26” are printed as two different things.
If you spot a mistake within 12 hours, send us the complete corrected text, not just the part that is wrong, and tell us which item it belongs to if the order has several personalized shirts. For crew and tournament orders, a simple list helps: “Shirt 1: CAPTAIN DAVE, Shirt 2: DECKHAND AMY” and so on. If you notice a typo after printing, see our Refund Policy for how typos and misprints are handled.
5. Address changes
Address changes are possible until the parcel is handed to the carrier, which is usually a little later than the 12-hour print window, because shipping happens after printing. Send the full new address. We can only ship within the United States, Canada, Australia and New Zealand. Once a parcel has shipped, we can ask the carrier to redirect it, but carriers do not always accept the request. Read more on our Shipping & Delivery page.
6. If your order has already been printed or shipped
When an order has been printed, we cannot cancel it, but you are not stuck. Once it is delivered, you have 60 days to return or exchange any item for any reason, as described in the Returns & Exchanges Policy. If you no longer want an order that is already in transit, let it be delivered and then contact us; please do not refuse the parcel, especially for deliveries to Canada, Australia or New Zealand, because refused parcels can take weeks to come back and import charges may not be recoverable.
7. Refunds for cancelled orders and reduced orders
When we confirm a cancellation, the full amount you paid for the cancelled items, including any tax, is refunded to your original payment method and received within 7 calendar days of our confirmation. If you reduced the quantity or switched to a cheaper garment style, the difference is refunded on the same timeline. If a change makes the order more expensive, for example switching a tee to a hoodie, we email you a secure way to pay the difference before the order is printed, and we do not print until it is paid. Details are in the Refund Policy.
8. Cancellations by Field and Reel
Occasionally we may need to cancel an order ourselves, for example when a garment colour or size is no longer available from our print partner, when a payment cannot be verified, when an address is outside the countries we ship to, or when a personalization request contains text we will not print (such as hateful content, someone else’s trademark or a person’s private information). If that happens, we email you to explain, offer an alternative where one exists, and refund anything you paid in full, received within 7 calendar days.
9. Busy seasons and weekend orders
Around Father’s Day, the start of hunting seasons and the December holidays, many orders are placed at once. The 12-hour window stays the same in busy seasons, but replies can take until the end of the next business day. If you send a change request on a Saturday, the order may not be printed until Monday, and we will usually still be able to make the change; if it is urgent, put “URGENT” and your order number in the subject line.
10. Group, crew and tournament orders
Orders for a whole boat, a fishing club or a hunting camp often change after they are placed: someone drops out, someone needs a bigger size, the team name is finally agreed in the group chat. To keep these orders under control, we suggest collecting every name, size and colour first and placing a single order once the list is final. If the list changes within 12 hours, send us one email with the complete updated list rather than several emails with individual changes. One list avoids the situation where change number three overwrites change number two and a shirt is printed with the old name.
If a group member wants to pay separately, they can place their own order for the same design; it will be printed separately, so colours from different orders are matched as closely as the printing process allows but are not guaranteed to come from the same garment batch.
11. Duplicate orders and orders placed by mistake
If you clicked the order button twice, your browser reloaded at checkout, or you placed the same order on two devices, write to us straight away. We look for duplicate orders with the same items and address and cancel the extra one within the 12-hour window at no cost. If we notice what looks like an accidental duplicate ourselves, we email you before printing to ask which order to keep. If an order was placed by a child or another person using your account or card without permission, tell us immediately: we stop printing if it has not started and refund the order in full.
12. Gift orders
When you order a gift to be shipped straight to someone else, you remain the customer, so change and cancellation requests must come from you, the person who placed the order. If the recipient asks for a different size before the gift has been printed, forward their request to us from your email address within the 12-hour window. After delivery, the recipient can use the 60-day returns process, and exchanges are shipped to them.
13. Tips to avoid needing a change
- Measure a shirt you already like and compare it with the Size Guide before choosing a size, especially for hoodies, which are cut roomier than tees.
- Look at the colour swatch in daylight on your phone and on a computer if you can; screens show greens and greys differently.
- Type personalization text in a notes app first, check it, then paste it into the field.
- Check the shipping address on the checkout page, including the apartment or unit number.
14. Examples
- Wrong size spotted after two hours: you email “Order 1234: change Forest Green M to Forest Green L”. We confirm within the window, and the order prints in the new size.
- Crew name typo found the next morning, 15 hours later: we check the print queue. If the shirts have not been printed, we fix the text; if they have, the misprint rules in the Refund Policy apply.
- Moving house before a gift arrives: the order is printed but has not shipped; we update the address before it leaves.
- Trip cancelled, order in transit to Australia: let it be delivered, then use the 60-day return window.
15. Contact us
For anything about changing or cancelling an order, email [email protected] with your order number in the subject line. We reply within 1 business day. You can also visit the Help Center, check the status of your order on Order Tracking, or browse the FAQs.