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\nSometimes a hoodie for deer camp turns out roomier than you expected, or the colour of a tee looks different in daylight than it did on your screen. This Returns & Exchanges Policy explains how Field and Reel handles those moments: what you can send back, how to start a return or exchange, who pays to ship it and what happens once it reaches us. You can return or exchange any item within 60 days of delivery, for any reason. This page covers the process; how and when your money comes back is covered separately in our Refund Policy.
\nYou have 60 calendar days from the delivery date shown in tracking to tell us you want to return or exchange something. You only need to contact us within those 60 days; the parcel itself does not have to arrive back in that time. Once we approve your return, you have 14 days to send the item. Gifts follow the same rule: the 60 days start on the day the gift was delivered, not the day it was ordered, which matters when someone orders a Christmas present in early November.
\nEvery Field and Reel product can be returned within 60 days. What we ask of the item depends on why it is coming back:
\nPersonalized items are printed for one person, with a name, crew, boat name or date that nobody else can use. You can still return them within 60 days. If we printed the text differently from what you entered, that is a misprint and we fix it free. If the text was printed exactly as entered but contains a typo you made, or you simply changed your mind, the return is handled as a change-of-mind return. Because a personalized item cannot be resold, please read your text twice before ordering; it is the best way to avoid disappointment.
\nPlease do not send items back without contacting us first. Our printing is handled at a production facility, and parcels that arrive without an authorization can take weeks to identify. An authorization also lets us tell you the right return address, which may not be the address on your shipping label.
\n| Reason for return | \nShipping the item back to us | \nShipping a replacement or exchange to you | \n
|---|---|---|
| Damaged in transit | \nUsually not needed; if needed, free prepaid label | \nFree | \n
| Print defect or garment defect | \nUsually not needed; if needed, free prepaid label | \nFree | \n
| Wrong item, size or colour sent | \nFree prepaid label or reimbursed | \nFree | \n
| Personalization printed differently from your order | \nUsually not needed | \nFree | \n
| Size or colour exchange (change of mind) | \nPaid by you | \nFree | \n
| Return for refund (change of mind) | \nPaid by you | \nNot applicable | \n
When we reimburse your return postage, we cover a reasonable tracked service; please keep the receipt and send us a photo of it. We never charge a restocking fee.
\nExchanges are the most common reason people write to us, and almost always about fit. If a tee is too snug across the shoulders or a hoodie hangs too long, we can exchange it for a different size, colour or garment style of the same design. Because every item is printed to order, your exchange item is printed fresh once your return is on its way, and we ship it free. Exchange items are usually printed within 2–5 business days after we see the tracking scan on your return, and then follow the normal delivery times on our Shipping & Delivery page.
\nIf you would rather have a different design altogether, we treat it as a return plus a new order: we refund the returned item once it is approved, and you place a new order for the design you want. Before you order the exchange size, take a minute with our Size Guide and measure a shirt that fits you well; it saves a second exchange.
\nIf something arrives damaged, the print is flawed (smudged, cracked, crooked or missing), the garment has a fault such as a split seam, or you received the wrong item, tell us within 60 days of delivery and include photos. In most of these cases you do not need to send anything back. We reprint and ship a free replacement, or give you a full refund including any shipping you paid, whichever you prefer. If we need to see the item to work out what went wrong with a print batch, we send you a prepaid label.
\nA print that fades or cracks after many washes is usually a care issue rather than a defect, and the care tips in our FAQs help it last. If a print fails after only a few gentle washes, though, write to us within the 60-day window; we look at every case on its own facts and will put it right if the print was at fault.
\nWe inspect returned items within 2 business days of arrival and email you the result. For an exchange, your new item is already being printed or is shipped right away. For a refund, approval starts the refund process, and the money reaches your original payment method within 7 calendar days of approval; the Refund Policy explains the amounts and timing in detail. If a change-of-mind return arrives worn, washed or damaged, we will contact you with photos before deciding anything, and we will discuss the options with you rather than simply rejecting it.
\nIf your order has not shipped, you do not need a return at all. Visit Cancel or Change an Order to see whether it can still be cancelled or changed. Orders can be changed within 12 hours of being placed, as long as printing has not started.
\nCustomers outside the United States have exactly the same 60-day window and the same rights as US customers. The only practical difference is distance. For damaged, defective, misprinted or wrong items we almost never ask for the item back from abroad, because international return postage can cost more than the shirt; photos are enough. For change-of-mind returns and exchanges, international postage is paid by you, so it is worth comparing the cost with the item price before you send it. When you post a return internationally, mark it as “returned goods” on the customs form so that it is not treated as a new sale, and keep the receipt and tracking number. If customs charges us an import fee on a returned item because the form was filled in as a sale, we will talk to you about it before deducting anything.
\nIf you received a Field and Reel item as a gift, you can arrange the return or exchange yourself. Write to us with the order number if you have it, or the name of the person who ordered and the delivery address if you do not, and we will find the order. Exchanges for a gift are shipped to the person who received the gift. If a gift is returned for a refund, the money goes back to the original payment method used by the buyer, as explained in our Refund Policy; we will let the buyer know by email, so the surprise may not stay a secret.
\nTo keep a change-of-mind return simple, try your shirt or hoodie on before the first wash and decide on the fit while it is still in the condition you received it. Once a garment has been washed, worn fishing or hunting, or picked up the smell of a campfire, we cannot treat it as unworn. That does not take away your rights if a defect appears later: a print fault or a seam that fails is still covered within the 60 days, washed or not.
\nEmail support@fieldandreel.com and we reply within 1 business day. You can also visit the Help Center, check our FAQs or read the Shipping & Delivery policy for delivery questions.
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