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\nHere are straight answers to the questions anglers, hunters and gift buyers ask us most often. They are grouped by topic: orders, shipping, returns and refunds, products and sizing, personalization, payments and your account. Every answer uses the same numbers as our policy pages and links to the page with the full details. If your question is not here, email support@fieldandreel.com and we will reply within 1 business day.
\nYes. Every shirt, hoodie and gift is printed after you place your order, in the design, style, colour and size you choose. Printing in the USA usually takes 2–5 business days, then the parcel ships. Printing to order means a wide choice without piles of unsold stock, but it also means an item cannot be changed once printed. See Shipping & Delivery for the full timeline.
\nYou receive an order confirmation email as soon as your payment is approved. It lists every item, size, colour, any personalization text and your delivery address. If it has not arrived within an hour, check your spam or promotions folder, then contact us with the name and email you used at checkout.
\nYes, within 12 hours of placing it, as long as printing has not started. Email us with your order number and the exact change. Within that window you can change sizes, colours, garment styles, personalization text, quantity or the address, or cancel entirely, free of charge. Details are on Cancel or Change an Order.
\nWrite to us straight away with both order numbers. We cancel the duplicate within the 12-hour window at no cost and refund it in full, received within 7 calendar days of our confirmation.
\nAbsolutely. Put all shirts in a single order where possible so they are printed together and usually ship together. For personalized shirts, add one line per person with the exact name to print. We do not offer wholesale pricing or resale licences, but we are glad to help plan a group order around an event date.
\nWe ship to the United States, Canada, Australia and New Zealand. Shipping is free to all four countries, with no minimum order and no coupon needed. We cannot ship to other countries at the moment.
\nPrinting takes 2–5 business days. Transit usually takes 3–7 business days within the United States and 6–12 business days to Canada, Australia and New Zealand. That makes a typical total of 5–12 business days for US addresses and 8–17 business days for the other three countries. These are carrier estimates, not guarantees; see Shipping & Delivery.
\nWe suggest ordering at least three weeks ahead for US addresses and at least four weeks ahead for Canada, Australia and New Zealand. If the date is close, email us before you order with your country and date, and we will give you an honest estimate.
\nWe email a tracking link when your order leaves the print facility. You can also check your order on our Order Tracking page with your order number and email address. The first tracking scan can take 24 to 48 hours to appear.
\nOrders to Canada, Australia and New Zealand ship from the USA and may be charged import duties, taxes or handling fees by your country when they arrive. These are not included in our prices or our free shipping and are paid by the recipient. Many low-value parcels arrive without charges, but we cannot guarantee that.
\nInternational parcels often pause while they move between carriers. If tracking has not updated for 7 business days, or the parcel is 7 business days past the latest estimate, contact us. We open a carrier investigation, and if the parcel is confirmed lost or the investigation is not resolved within 5 business days, we send a free replacement or a full refund, your choice.
\nYes, until the parcel is handed to the carrier. Email us the full new address in the United States, Canada, Australia or New Zealand. After the parcel ships we can ask the carrier to redirect it, but carriers do not always accept redirects.
\nWithin the United States we can usually deliver to P.O. boxes and APO/FPO addresses through the postal service. If checkout does not accept your address, email us and we will check what is possible.
\nCheck around your property, with neighbours, reception or the mailroom, and at your local post office; parcels are sometimes marked delivered a day early. If it still has not appeared, contact us within 60 days of the delivery date and we will work with the carrier.
\nYou can return or exchange any item within 60 days of delivery, for any reason. There are no restocking fees. Start by emailing us with your order number; we reply within 1 business day with instructions. Full details are in the Returns & Exchanges Policy.
\nIf an item is damaged, defective, misprinted or wrong, we cover it, and usually you do not need to send anything back. For change-of-mind returns and size or colour exchanges, you pay to send the item back and we pay to ship the exchange item to you.
\nApproved refunds are received on your original payment method within 7 calendar days of approval. Approval happens when your return is received and inspected (within 2 business days of arrival), when your photo claim is accepted, when a lost parcel is confirmed, or when we confirm a cancellation. See the Refund Policy.
\nSorry about that. Email us within 60 days of delivery with a photo of the whole item, a close-up of the problem and the shipping label. We reprint and ship a replacement free, or refund you in full if you prefer, usually without needing the faulty item back.
\nYes. Contact us with the order number, or the buyer’s name and the delivery address. Exchanges ship to you; a refund goes back to the buyer’s original payment method, and we let the buyer know by email.
\nLay a shirt that fits you well flat, measure across the chest from armpit to armpit and from the top of the shoulder to the hem, and compare with our Size Guide. Hoodies and sweatshirts are usually roomier than tees, and women’s cuts are usually narrower than unisex cuts.
\nWe do not claim any sun-protection rating unless a product page specifically states one. Our shirts are casual apparel. For long days on open water, follow sun-safety advice and use dedicated protective clothing.
\nThey are casual wear, not safety garments. Many areas require blaze orange during certain seasons; please follow your local regulations and wear proper field layers.
\nTurn it inside out, wash in cold water with similar colours, skip bleach and fabric softener, tumble dry on low or hang to dry, and never iron directly on the print. Rinse off fish slime, sunscreen or bug spray before they set. Some drinkware is hand-wash only; check the product page.
\nVery close, but screens vary and garment shades differ slightly between production batches. Greens and greys are the colours most affected by screen settings. If an exact shade matters, ask us before ordering.
\nYes. Our Kids collection has youth and toddler options, and the Women collection has women’s cuts and unisex styles that suit them. Available sizes are listed on each product page.
\nOn personalized designs you enter a name, crew name, boat name or date in the fields on the product page. We print the text exactly as entered, including spelling, spaces, capitals and punctuation, so check it twice. You have 12 hours after ordering to correct it.
\nIf we printed something different from what you entered, we reprint it free. If the typo was in the text you entered, it can still be returned within 60 days as a change-of-mind return; you cover the return postage and the item price is refunded once it is back with us.
\nWe cannot print logos or names that belong to teams, brands, leagues, tournaments or agencies without permission. Your own crew, boat or family name is fine. See our Intellectual Property Policy.
\nThe options available for your order are shown on the checkout page; each one shown there is live and connected. Payments are processed by established payment providers, and we never see or store your full card number. See Payment Methods.
\nAll prices are in US dollars. If your card is in another currency, your bank converts the amount and may charge a foreign transaction fee.
\nUsually because the billing address does not match your bank’s records, the card details were mistyped, or your bank blocked an unfamiliar US-dollar payment. Check the details or contact your bank, then try again. A declined payment does not create an order.
\nNo, you can check out as a guest. An account lets you see past orders and save addresses.
\nWe use it to print, ship and support your order, prevent fraud and keep required records. We do not sell personal information. You can ask for a copy, correction or deletion by email. Read our Privacy Policy.
\nVisit the Help Center for guides by topic, or email support@fieldandreel.com. We reply within 1 business day.
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